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Patient FAQ
What is a specialty pharmacy?
A specialty pharmacy provides medications and value-added services to patients facing chronic conditions. These therapies are often costly and require added expertise in order to ensure optimal outcomes. Just as you see a specialized doctor to treat your chronic condition, your specialty pharmacists are trained to specialize in these therapies.
Why can’t I have these prescriptions filled at my local pharmacy?
Specialty medications require special attention – especially from your pharmacist. Specialty pharmacists are trained in these complex chronic conditions and know how to best manage your care, from dosing, to side-effect management and more. That’s why we offer 24/7 access to our team: to make sure that you receive the care you deserve.
Can I get all of my prescriptions through PANTHERx®?
Our focus is to make sure that you receive the medications necessary to manage your chronic specialty conditions. We recommend that you continue to utilize your local pharmacy for other non-specialty medications. We do request that you inform us of any changes to medications filled elsewhere, as they may potentially interact with your specialty medications.
How will I receive my medications from PANTHERx?
Our team will reach out to you each month to see how you are feeling and set up your next delivery of medications. If you’d prefer, you can request refills directly through your personalized myPANTHERx page.

We use experienced carriers such as FedEx – at no additional cost to you – to ensure your medications are carefully shipped, and have designed our own “final mile” program to ensure you receive your shipment as promised.

How can I pay for my medications?

We accept check-by-phone, money orders and major credit cards, including: Visa, MasterCard, Discover and American Express. You may also request to be invoiced as part of your monthly shipment.

Since the out-of-pocket expense for these medications can be high, our team will work with you to ensure you have access to the care that is prescribed. Financial assistance programs are available and we can help you to enroll to offset cost of your treatments.

I just created my myPANTHERx Portal login – why can’t I login?

For privacy purposes, it may take up to 24 hours for your myPANTHERx portal account to be activated once you create your login. If, after 24 hours, your login does not work, please call us to discuss.

What are your customer service hours?
Our team of pharmacists is available 24/7 at 855-PANTHRX (855-726-8479) or at
How can I fill prescriptions through PANTHERx?
Fill out the fields below or call us today at 855-PANTHRX (855-726-8479). Our team will coordinate with your doctor’s office and reach out to you to set up your shipment.