PANTHERx® Specialty Pharmacy, The Rare Disease SP®, has once again earned the #1 ranking in the quarterly Patient Satisfaction Survey from Zitter Health Insights (ZHI) for the second quarter of 2018. This assessment compares nearly 30 specialty pharmacies that received a statistically relevant sample of survey responses. PANTHERx’s achievement on the survey is indicative of the company’s relentless commitment to patient care.
… and Back-to-Back Patient Choice Award Winner
PANTHERx® is also the winner of two consecutive annual Specialty Pharmacy Patient Choice Awards™ for patient satisfaction in 2016 and in 2017. Created by ZHI and Specialty Pharmacy Times®, The Specialty Pharmacy Patient Choice Award honors specialty pharmacies for their commitment to patients. This award represents the highest quality in customer service and optimal patient care by a specialty pharmacy. The criteria for this award were formulated by an external committee comprising individuals representing pharmaceutical manufacturers, payers, trade organizations, consultants and equity research firms. Repeatedly receiving this coveted award recognizes an ongoing commitment to providing best-in-class customer satisfaction and overall patient care, measured by the patient satisfaction ratings.
… about The Survey and This Quarter’s Results
The Zitter Health Insights survey, the nation’s standard for externally validated and scientifically rigorous specialty pharmacy patient satisfaction review, assesses numerous aspects of patient satisfaction and analyzes responses from ~4,000 specialty pharmacy patients across 10+ therapeutic areas and the top 10 specialty pharmacies every year. The survey’s primary metric is the widely recognized Net Promoter Score (NPS), which is compiled by asking patients, on a scale of 0 to 10, how likely they would be to recommend their specialty pharmacy to a friend or family member. PANTHERx® received the highest NPS (86) among independent SPs. This number is 20 points higher than the average Independent SP NPS score of 66. PANTHERx® performed extremely well for NPS in all therapeutic areas, with its highest score ranking in at 92 . The ZHI Survey also ranks PANTHERx as #1 in “patient satisfaction about time to speak with a live person”.
…the Reason PANTHERx Exists: Serving Patients with Rare and Devastating Conditions
“PANTHERx® Specialty Pharmacy is proud to be recognized by the Zitter Health Insights survey as a specialty pharmacy that strives to positively impact our patients by delivering life-changing medicine and superior clinical support services. Although we are honored that our efforts are recognized by ZHI, we are humbled by the knowledge that the individual patients whom we strive to serve more perfectly and completely each and every day appreciate our efforts,” Dr. Gordon J. Vanscoy, Chairman & CEO.
PANTHERx® is loyal to our patients, and our commitment is verified by our patients’ reciprocal loyalty to us. Nearly 83% of PANTHERx® patients surveyed indicated that they would be “upset” if they were forced to switch to a different specialty pharmacy. PANTHERx® is proud to have earned these high marks from its patients, validating its authentic dedication to quality individualized patient care.