PANTHERx Specialty Pharmacy 1st in Patient Satisfaction Again in 2017

PANTHERx Specialty Pharmacy has earned the #1 ranking in the Zitter Health Insights Patient Satisfaction Survey for the second quarter of 2017.  This achievement follows on the heels of PANTHERx® Specialty Pharmacy’s recognition as the winner of the 2016 Specialty Pharmacy Patient Choice Awards™, and highlights PANTHERx’s ongoing commitment to unsurpassed patient care.

The Zitter Health Insights survey assesses numerous aspects of patient satisfaction and analyzes responses from more than 10,000 specialty pharmacy patients across the entire specialty pharmacy industry.  By leveraging a validated external process to aggregate unbiased patient feedback, specialty pharmacies can objectively assess how they are perceived by their patients as well as benchmark how they compare to competitor performance in the areas of patient perception, access, and adherence.

The key measure of the Zitter survey is the Net Promoter Score (NPS), an index of -100 to 100 that measures patients’ willingness to recommend their pharmacy to others. Patients responding with a 9 or 10 improve the score, while patient’s responding with 0 to 6, detract from the overall score.  PANTHERx Specialty Pharmacy’s NPS across all categories was 97. This score is the highest across all specialty pharmacies assessed and more than double the average across all other specialty pharmacies for the Q2 2017 survey.  In addition, an NPS of 97 is only one point shy of the highest score ever achieved by any specialty pharmacy surveyed by Zitter Health Insights which was recorded by PANTHERx in Q3 2016 when an NPS of 98 was attained.

We could not be more proud of the sustainability of the satisfaction of our patients and know that it is a direct reflection of our dedicated colleagues who go out of their way each day to address their unique needs.” says Dr. Douglas Gebhard, VP of Quality & Education at PANTHERx. “Consistently delivering exceptional results each quarter proves that our unique and personalized approach is something that patients appreciate.”

Other PANTHERx Specialty Pharmacy awards and recognitions can be found under the “Accolades” section of this

PANTHERx Recognized in 2017 for Sustainable Business Growth

2017 inc 500PANTHERx® Specialty Pharmacy has again been recognized in the top 100 of the Inc. 500 list of the fastest growing companies in the United States. The 2017 Inc 500 list, revealed in the September issue of Inc. Magazine, is the 36th annual edition of the Inc. 500, a compilation that celebrates the fastest growing companies in America. The list is compiled using revenue growth over a four-year period, from 2013-2016. For 2017, PANTHERx ranked 65th overall and 5th in the health care sector. This acknowledgement comes on the heels of a banner year for PANTHERx, where the company ranked 9th overall and 1st of all health companies.

In addition, on August 18th PANTHERx Specialty Pharmacy was recognized by the Pittsburgh Business Times as the #1 Fastest Growing Company in Pittsburgh for 2017. This is the second consecutive year PANTHERx Specialty Pharmacy captured the top spot on Pittsburgh Business Times’ list of Fastest Growing Companies.

PBT fastest growing 2017“We are honored by these recognitions, as they reaffirm our innovative approach to providing exceptional service and quality of care to our patients, providers, and partners while efficiently growing the organization” said Dr. Gordon J. Vanscoy, Chairman and CEO. “More importantly, the repeat recognitions acknowledge our growth sustainability and the reaffirm that our future is on target to not disappoint.”

Other PANTHERx Specialty Pharmacy awards and recognitions can be found under the “Accolades” section of this website.