Re-cap of 14th Annual Specialty Therapies conference

specialty therapies conference

From left to right, Doug, Jonathan, and Gordon talk about putting the “special” back into “Specialty Pharmacy.”

On January 26 and 27th, Dr. Gordon J. Vanscoy, Jonathan Ogurchak and Doug Gebhard of PANTHERx Specialty Pharmacy traveled to Las Vegas, Nevada for the 14th Annual Specialty Therapies conference. Dr. Gordon J. Vanscoy appeared in the “Specialty Pharmacy Visionary Spotlight,” while all three of representatives from PANTHERx hosted a session on the present and coming future of Orphan Drugs and their impact on the industry.

The Specialty Therapies: A Forum for Payers conference is one of the conferences that we regularly attend. It is hosted by CBI, a division of UBM Americas. You can read more about this organization here.

Our attendance at the 14th Annual Specialty Therapies conference was a huge success where we both learned and shared information on the business side of of the specialty treatments that we provide our patients. We’re looking forward to continuing to spread the importance and influence of Orphan Drugs in the Specialty Pharmacy industry at future conferences.

specialty therapies conference

In this photo, Dr. Gordon J. Vanscoy is featured in the “Specialty Pharmacy Visionary Spotlight.”

The next conference that we are attending will be the sPCMA Business Forum 2017 on March 8-9th. If you’re going to be in attendance, come find us and say hi!


Press Release: PANTHERx Repeats as #1 in Patient Satisfaction

The press release below appears on PR Newswire.

PITTSBURGH, Feb. 9, 2017 /PRNewswire/ — PANTHERx Specialty Pharmacy was once again ranked #1 for Q4 2016 in the Zitter Health Insights Patient Satisfaction Survey, which assesses all specialty pharmacies in the U.S. This marks the second consecutive quarter where PANTHERx was recognized as the leading specialty pharmacy in patient satisfaction.

The Zitter Health Insights survey assesses numerous aspects of patient satisfaction and analyzes responses from more than 10,000 specialty pharmacy patients across all specialty pharmacies every year. By leveraging an external party to aggregate unbiased patient feedback, specialty pharmacies are able to objectively assess how they are perceived by their patients as well as benchmark how they compare to competitor performance in the areas of patient perception, access, and adherence.

The overall key measure of the survey is the Net Promoter Score (NPS) – an index of -100 to 100 that measures patients’ willingness to recommend their pharmacy to others. PANTHERx Specialty Pharmacy’s NPS across all categories was 90. This score is the highest across all 38 specialty pharmacies assessed and more than double the average of 43 for Q4 2016 survey which was conducted between October 24, 2016 and December 18, 2016.

“We are honored to be recognized as the top specialty pharmacy in overall patient satisfaction for a second straight quarter,” says PANTHERx Specialty Pharmacy CEO, Dr. Gordon Vanscoy. “These results validate the scientific evidence of our unrivaled commitment to our patients and our associates’ ability to consistently provide the highest level of care possible.”

Last quarter, PANTHERx received an NPS of 98 which was the highest score ever achieved by any specialty pharmacy surveyed by Zitter Health Insights over the past 2 years that it has been conducting the survey.

Having the ability to deliver such positive results again proves that our approach to patient care is working and our patients recognize the difference,”  says Dr. Douglas Gebhard, VP of Quality & Education at PANTHERx.

The NPS is determined by asking patients on a scale of 0 to 10 how likely they would be to recommend a friend/family member to PANTHERx Specialty Pharmacy. Patients responding with a 9 or 10 improve the score, while patient’s responding with 0 to 6, detract from the overall score. Approximately 75 percent of patients rated PANTHERx a “10,” and 17 percent of patients gave PANTHERx a rating of “9,” resulting in a total of 92 percent of patients giving PANTHERx Specialty Pharmacy the highest rating possible.